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“Knowledge is power” suffers a reputation as being one of those trite, throw-away statements. However, it is unerringly true. In the world of business, knowledge is one of the most powerfully assets you can leverage. More important still is the ability to connect the right people with the right knowledge. When you have talented individuals working with access to premium knowledge, your business will run exponentially better.
The Two Steps of Knowledge Connection
- Knowledge Curator—the knowledge curator is the librarian of your organization. Usually someone in a management position can connect individuals to the resources and knowledge they need. This goes beyond simply connecting them to necessary project-based resources. It connects them to knowledge which also expands them as an individual. The content curator ensures that, even if the knowledge garnered isn’t directly business-applicable, it will benefit the company in some way.
- Knowledge utilization—The knowledge reaches the point of consumption. The individual grows and becomes a better employee through their continued intellectual development.
The company benefits when knowledge and resources are readily available.
- The customer, when granted as much knowledge as possible, is opened up to a new level of agency in their interactions with the company.
- The employee, when given the abilities, feels more confident and capable in their tasks.
- Management lowers the amount of work they’re forced to handle; the staff is knowledgeable enough.
The company runs more efficiently, the customer experience is amplified. The ROI from leveraging knowledge doubles earnings. A dollar spent building that base will put an extra dollar in the companies funds.
Something to Consider: When have you recently contributed in your personal, or your colleague’s knowledge base?
Related Articles
- 15 Minute Assessment: Great assessment tool to determine the current state of KM at your organization.
- A Case Study : BP’s knowledge management strategy
- Enterprise Knowledge Management 2.0 – People at the Center
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