Picture Credit : Choconancy
When you ask any employee about their company’s intranet, the words that express the experience are “confusing,” “too much stuff,” and “cannot find anything.”
Well, we all know why this happens. Most intranets only focus on featuring content. They are developed using complex systems without a clear master plan.
If we truly need a knowledge sharing experience which delivers knowledge at our fingertips at the anytime, anyplace then you need a unified knowledge sharing experience vision with a supporting business plan. The vision needs to be realized via a connected experience that can be accessed via intranet, extranet, cloud, mobile, desktop or embedded into applications. Well, it is simple to create once you understand the 4 building blocks that make the experience real.
Based on my experience, here are 4 building blocks that enable a compelling knowledge sharing experience for your employees:
• Generating content: To generate content, employees need process and technologies to collaborate, have conversation and network with each other.
• Organizing content: To organize content, employees need a robust enterprise content management system with right surfacing experience such as search, navigation to increase discoverability.
• Featuring content: To feature content, employees need to stories to acquire and understand knowledge easily.
• Sharing Content: To share content, employees need social capabilities such as Like, Comment with each other.
Here is a quick summary of business capabilities that you need to create compelling knowledge sharing experience:
To function properly, each of the building blocks needs to have complete business process and right technology innovation to create a knowledge sharing experience where employees can find right information at the right time to meet company’s objectives.
I am interested to learn about your building blocks for enabling knowledge sharing experience in your company. Share your thoughts!
