April 13, 2010
Dr. Petri Salonen Founder & CEO of Tellus International: An international organization providing management services for software- and high-technology companies that want to globalize their business. Tellus International provides an affordable alternative for companies to extend their offerings around the world. 2 years ago, I met Dr. Petri Salonen (usually called as Networking Rebel) at [...]
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May 12, 2009
Online self service is a new approach to relationship management (CRM, ERM, PRM, SRM), a version of electronic support ( esupport) that allows people to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise. According to According to Forrester Research: “The cost of the average [...]
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